The challenges businesses face from rapid changes in innovations and market conditions require inclusive management strategies that ensure businesses opportunities for sustained growth. Internationally, stakeholder engagement is being used as a structured and systematic tool to gain stakeholder feedback that will lead to reducing sustainability risks and harnessing sustainability opportunities. CII ITC CENTRE OF EXCELLENCE FOR SUSTAINABLE DEVELOPMENT offers technical assistance on how companies can use engagement to strengthen their relationship with their stakeholders, and to generate ideas / initiatives that will lead to improvement of company's performance / existing practices and to better corporate sustainability management.

CSM Stakeholder Engagement provides the tools to develop relationships with key stakeholders and the models for increasing business opportunities derived from enhanced reputation and legitimacy as a competitiveness advantage. These include:

• Mapping of stakeholders within a sustainable business context.
• Increasing stakeholder inputs for strategic decisions.
• Improving business performance (supply chain relationships, opportunities for innovation, resource optimisation).

Training Services:

• Inter-company: Two-day inter-company training that profiles Stakeholder Engagement as a strategy for 'Opportunity Management'.
• In-company: Two-day in-company training that profiles stakeholder engagement customized to the company's industrial sectoral focus.

Technical Assistance Services:

• Benchmarking Service: Mapping of the company's stakeholder engagement strategies benchmarked to international sectoral best practices and performance leaders.
• Facilitation service: Transfer of knowledge and skills to the company of the tools to effectively undertake stakeholder engagement with key stakeholders.